Support
Support division is the back bone of sales for any product. We invest in training of our staff at factory or call the expert here to train our force. Our trained engineers are always ready to help users to keep their system up-running. They travel every corner of the country to meet user requirement. We also take up installation and service job in neighbouring SAARC countries on behalf of our manufacturer / principals. It shows their confidence on our team and their knowledge about the product.
Training
Training is essential for any person working in any subjected area to keep them updated in the related field with latest happenings, innovations and sharing experience with others.
Our subject experts having decades of experience and known for their knowledge provide lecture and training session as per user requirement. They are Educationist, Scientist, Industry Experts, Retired Government Officials from Highway Authority, Irrigation, Works Department, Defence and Railways etc. We provide solutions with blend of local knowledge, innovation, practicality and technical excellence. The training course includes theory, practical and field work sessions. We provide our systems for practical / field training purpose.
Repair
We know anything can start functioning erratically or breakdown any time due to many known and unknown reasons. Some breakdowns can be avoided by keeping the system under maintenance contract. We provide onsite service and repair facilities for the systems sold by us or our principals / manufacturers.
Calibration
User can purchase calibration services as and when required by them. We provide onsite calibration service including Nuclear Density Gauge and many other devices / systems, some devices need to bring our office for calibration purpose. Please note that equipment should be in good working condition before calling our engineer on site or sending equipment to our office for calibration purpose.
Upgrade
Depend on system configuration we provide free and chargeable upgrade of the system. Some systems can be upgraded for more features at later stage by adding some hardware and software. However there is no upgrade for some of the systems. User should discuss his future requirement at the time of system purchase enable the person to guide him right product. That can be little costlier at the time of purchase however it save the cost of other new equipment which they may need to purchase in near future.
Maintenance Contract
We urge users to go for annual maintenance contract (AMC) for trouble free operation and to avoid sudden breakdown of the system. In AMC our engineers plan the service visit on mutual consent with user, depend on use of the equipment and provide routine preventive maintenance service. They check most of the system component and ensure every component functioning properly. During AMC they perform cleaning, oiling, greasing, maintaining play between two parts, tightening of all nuts-bolts, replacing any component completed its life or need replacement due to not function properly. It helps us to provide the timely service to user and avoid any sudden breakdown. In case of failure we provide emergency free breakdown service during maintenance contract. During failure customer registered in maintenance contract get privilege / priority over the customers not registered for maintenance contract.
Retrofit
If you have any old machine that is in working / not working condition, we can provide electronics / controller and software to make the system up to date. We shall save your good amount of money that is required to purchase new machine / system. We have multiple options according to your budget.